Website maintenance services in Dubai

A website that nobody looks after slowly breaks: a plugin update clashes with the theme, a contact form stops sending, a backup quietly fails and you hear about it from a customer. NetSoft keeps business websites in Dubai secure, fast and up to date after launch. A named team applies updates, watches uptime, checks speed and fixes issues, so problems are caught before visitors notice them.

Each care plan covers software and plugin updates, daily backups, security scanning, uptime and speed monitoring, content changes and small improvements, with a monthly report and a direct line to the team on WhatsApp. Plans can start within 2 working days.

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What a website care plan covers

Plans are agreed per site, and a typical plan includes:

Updates tested on staging first

Core, plugin and theme updates are applied to a staging copy first, then to the live site once nothing breaks. For WordPress sites this covers the core, every plugin and the theme; see WordPress development for builds.

Backups and restore tests

Daily offsite backups through tools such as UpdraftPlus, with restores rehearsed on a regular schedule and a written recovery plan for your site.

Security monitoring

Security scanning with Wordfence and Cloudflare, login protection and alerts when files change, with suspicious activity reviewed by the team.

Speed, link and form checks

Regular speed checks, broken-link scans and test submissions of your contact, booking and checkout forms, so leads are not lost to a silent fault. Why load time matters is covered in our website speed guide.

Content changes and small improvements

An agreed number of support hours each month for content edits, fixes and small features, in English and Arabic.

A monthly report

One report a month listing the updates applied, backups taken, issues found and fixed, and the hours used.

How a maintenance month runs

Most of the work happens on a set rhythm, so updates never land unannounced:

1. Monitor

Uptime and speed are checked with UptimeRobot, errors are logged in Sentry, and Google Search Console and GA4 are watched for crawl errors and sudden drops.

2. Update on staging

Pending updates are installed on staging and the key pages, forms and, where relevant, the checkout are tested there.

3. Release and re-check

Tested updates go to the live site with a fresh backup taken just before, followed by a second round of checks on the live pages.

4. Report

The monthly report goes to you, with any recommendations for the coming month.

Typical timelines

• New care plans start within 2 working days of sign-off.
• Sites we did not build start after a short audit and any urgent fixes.
• Content changes are scheduled against the plan’s monthly hours.

Taking over a site someone else built

Many care plans start with a site built by another agency or freelancer. We take it on in a set order:

• Access first: admin, hosting, domain and analytics logins are collected and moved into your company’s name where needed.
• An audit of the current state: software versions, plugins in use, security issues, backups and speed.
• Urgent fixes: anything that puts the site or its data at risk is fixed before the plan starts.
• A clean baseline: unused plugins are removed and a first full backup is taken.
• Then a normal care plan, with the same monthly rhythm as any other site.

Sites that need more than repairs can be rebuilt through web development or, for stores, WooCommerce development.

Emergency fixes

When a site goes down, gets hacked or a key form stops working, clients on a care plan message the team directly on WhatsApp. During support hours, Monday to Saturday from 9:00 to 18:00 GST, the problem is looked at as a priority:

• Diagnose whether the cause is an update, the server, the code or an attack.
• Restore from the latest clean backup when that is the fastest safe route.
• Fix the cause, not only the symptom, so the same fault does not return.
• Explain what happened in writing, and add it to the monthly report.

Emergency work on sites that are not on a plan is quoted separately.

Care plan prices and what affects them

Maintenance is billed monthly, and each care plan is quoted in writing after we have looked at the site. The plan that fits depends on:

• The platform: WordPress, WooCommerce, Laravel or another CMS.
• The size of the site: number of pages, plugins and languages.
• Monthly support hours for content changes and small features.
• Store or booking features, which need extra checkout and form testing.
• The current state of a site we did not build.
• Reporting needs, such as extra analytics or Search Console checks.

You see the hours, checks and report included before the plan starts.

Care plans start from AED 500 per month. The three levels below show where most sites sit, and the plan for your site is confirmed in writing after we review it.

• Essential, from AED 500 per month: tested updates, daily backups, security monitoring and a monthly report for a small company website.
• Business, from AED 1,000 per month: everything in Essential, with more monthly support hours and test submissions of your forms, bookings or checkout.
• Growth, from AED 2,000 per month: for larger sites, stores, bilingual sites and applications, with the most support hours.

What a care plan does not include

To avoid surprises, a few things sit outside the monthly plan and are quoted on their own:

• Redesigns and new sections beyond the plan’s monthly hours.
• New features and integrations, handled as development projects.
• Premium plugin and theme licences, which are renewed in your name and billed by the vendor.
• Content writing and translation of new pages.
• SEO and marketing work, covered by our SEO and digital marketing services.
• Server, email and DNS work, which belongs to hosting.

Maintenance or hosting: who looks after what

A care plan looks after the website; hosting looks after the machine it runs on. The two are separate services, often taken together:

• Your care plan handles updates, backups of the site, security scanning, speed and form checks, content changes, support hours and the monthly report.
• Hosting handles the server, SSL certificates, business email, DNS and server security. Details are on our web hosting page.
• If your host is elsewhere, we maintain the site there and tell you when a problem sits with the server rather than the site.
• New builds and big changes go through WordPress development, WooCommerce development or web development.

Who our care plans suit

Care plans fit businesses that rely on their website but do not want to manage it themselves:

• WordPress company sites that need plugins and themes kept current without breaking. See WordPress development.
• WooCommerce stores where a broken checkout costs orders. See ecommerce website development.
• Laravel and PHP applications that need code-level fixes as well as updates. See Laravel development and PHP development.
• Clinics and healthcare providers whose booking forms must keep working. See our DHA checklist for clinic websites and healthcare.
• Real estate and hospitality sites that change listings and offers often. See hospitality and real estate website design.
• Bilingual sites where Arabic and English pages must be checked after every update. See bilingual website design.

Why NetSoft for website maintenance

• Automated monitoring: uptime and speed checks run continuously, with alerts handled by our team during support hours.
• A named team: the same people look after your site each month, not a rotating queue.
• Updates tested before they go live: staging first, live site second.
• Restores that are rehearsed: backups are only counted once a restore has worked.
• Support hours you can plan around: Monday to Saturday, 9:00 to 18:00 GST, and we reply within one working day.
• A report every month: you see what was done and what is coming next.
• Your site, your accounts: admin logins, licences and backups stay in your company’s name.

Maintenance tools we use

The exact tool set depends on the platform and on the hosting the site runs on.

Related services and locations

Build and run: Web hosting · WordPress development · WooCommerce development · CMS development · Penetration testing · WhatsApp integration

Guides: Website launch steps · Website redesign costs · Choosing a CMS · When Laravel makes sense · Bilingual website guide · How we work

Design and growth: Web design company in Dubai · UI/UX design · UX audit · Back-end development · Mobile app development · Our work

Locations we serve: Web design Abu Dhabi · Web design Sharjah · Web design Ras Al Khaimah · Web design Qatar · Web design Kuwait · Web design Bahrain · Web design Oman · Web design Saudi Arabia · Web design Fujairah

Sites we look after

Maintenance is not only for sites we built. We look after live business sites and keep working on them after launch. For HealthPlus Fertility, a multi-country fertility and IVF network, we provide ongoing maintenance for the site’s doctor directory, insurance network pages and multilingual content. We also look after the websites we built for Danat Al Emarat Hospital, Bnoon Medical Center and Moorfields Eye Hospital UAE on monthly plans. More projects are on our portfolio.

Put your website on a care plan

Send us your website address and tell us what has been bothering you about it. The first consultation is free, and we reply within one working day with what the site needs and a care plan to match. NetSoft has worked with businesses across the UAE and GCC since 2005, from Boulevard Plaza Tower 1, Level 9, Downtown Dubai. Our team is available Monday to Saturday, 9:00 to 18:00 GST. Phone or WhatsApp us on +971 50 219 4018, or email info@dubaiwebcity.com.

Ask about a care plan

Ask about a care plan

Send us your website address and what has been bothering you about it. We reply within one working day.

Frequently asked questions

What does a maintenance plan include?

Updates tested on staging, daily backups, security scanning, uptime and speed monitoring, link and form checks, a monthly report and an agreed number of support hours for changes.

Can you look after a website another company built?

Yes. We audit it first, fix anything urgent, take a clean backup and then bring it under a normal care plan.

How quickly can a plan start?

New plans start within 2 working days of sign-off. Sites we did not build start after a short audit.

What happens if my site goes down or gets hacked?

Message the team on WhatsApp. We find the cause, restore from a clean backup where needed, fix the underlying problem and explain it in writing.

What are your support hours?

Monday to Saturday, 9:00 to 18:00 GST. We reply within one working day.

Do unused hours carry over?

That is set in each plan. Your proposal states how monthly hours work before you sign.

Is maintenance the same as hosting?

No. Maintenance looks after the website itself. Hosting covers the server, SSL, email and DNS, and is a separate service.

How much does website maintenance cost in Dubai?

Care plans start from AED 500 per month. The final plan depends on the platform, the size of the site and the monthly support hours. You receive a written monthly quote after a short review of the site.